FAQs

We are hoping to offer Click & Collect very soon.

Once this service is available, you will be able to collect your shopping direct from our Brooklyn store which is located at 26 – 30 McDonald Road, Brooklyn between 8am – 6pm Monday – Sunday.

To make things even easier, you will be able to call the store on (03) 9318 9077 when you have arrived and we’ll bring your shopping out to your car. Perfect for parents who have young children!

Watch this space!

Please feel free to contact us via email on online@tasmanbutchers.com.au

 

Products

The Tasman Butchers Online Shop includes a selection of top-selling Yearling Beef, Lamb, Pork, Chicken and Veal products you will find in our stores located across Melbourne and regional areas of Victoria. To make things easy, we provide you with approximate weights and the portions you can expect to receive when you shop with us online. 

If you are interested, view Store Locations for details. You will find the widest range of products, all readily available at the lowest prices. 

Our Online Shop, also ranges a number of quality Small Goods such as bacon, ham and prosciutto  as well as Beerenberg condiments all made on the Beerenberg Family Farm located in Hahndorf, SA.  You will find these under the Pantry category in our online shop. 

We are a traditional butcher, our team members are highly qualified and freshly prepare our 100% locally sourced meat and poultry every day. 

Also, all our house-made sausages, burgers, crumbed and marinated products are gluten-free and endorsed by Coeliac Australia. They also contain no artificial flavours or colours.  Perfect for everyone!

Please contact us on online@tasmanbutchers.com.au if there is any line that you would like to see on our site next.

 

Delivery

Currently, delivery is limited to an area boundary which includes the following inner Melbourne suburbs:

Armadale, Armadale North, Burnley, Burnley North, Camberwell, Camberwell North, Camberwell South, Camberwell West, Glen Iris, Hawksburn, Hawthorn, Hawthorn East, Hawthorn North, Hawthorn West, Kooyong, Malvern, Malvern North, Prahran, Prahran East, Richmond, Richmond East, Richmond North, Richmond South, South Yarra, Toorak, Windsor.

If you are not in these locations please register your address for online shopping in the future and to receive weekly store offers.
Click Here

Our delivery window is conveniently between 6pm and 9pm Monday to Friday (excluding public holidays). 

In the event that our Friendly Driver is delayed, they will give you a courtesy call to let you a approx. new of arrival.
 

The best way to find out whether we deliver to your area is to enter your address in the "address checker". You will instantly receive a message whether we are delivering to your area.  If you receive a message saying that delivery is unavailable at the moment, you can register your address for online shopping in the future and to receive weekly store offers.

When you order for the first time, delivery is free!
Simply enter the advertised coupon code when submitting order.

After your first order, delivery is a flat fee of $9.00 per order.

Yes, you will need to spend a minimum of $30 or more.

When you order for the first time, delivery is free!
Simply enter the advertised coupon code when submitting order.

After your first order, delivery is a flat fee of $9.00 per order.

Our delivery window is conveniently between 6pm and 9pm Monday to Friday (excluding public holidays). 

You will need to be at home to accept delivery. If our driver arrives at your front door and no-one is home to accept the delivery, they will give you a courtesy call to let you know your shopping has been delivered and is by your front door (or an alternate specified location at the delivery address).  

Please note if you are not home to accept your shopping, you automatically grant us authority to leave your order unattended at the front door at the specified delivery address.  The 100% Money Back Guarantee is not applicable in this scenario. 

 

Payment

At the moment, we only accept MasterCard and Visa credit card payments online. 
A transaction processing fee of 2.5% will be charged on all transactions to cover provider on-costs. 

Your credit card will be securely stored and charged to correspond with the exact measurement and weight of the Goods at the time of packaging for delivery.
You will then receive a tax invoice confirming this amount charged.

REFUNDS

We will at all times comply with Australian Consumer Law (ACL) requirements including but not limited to the re-supply or refund of any Goods supplied or provided which do not meet ACL requirements. If the Goods are faulty, if they have been wrongly described, or are different from and do not match a sample shown to you, then you may elect to exchange the Goods, receive a refund or credit.

 

When we decline to accept and process any Order under our Completion of Order Policy above, we will also refund you the amount received from you or reimburse any deductions from your credit card. We also offer refunds or replacement of the Goods if the Goods were not delivered as agreed.

 

We also offer a 100% money back guarantee if you are not happy with the quality and freshness of our Goods. You can make a claim for a refund to your Tasman Butchers account if you are not satisfied with freshness or quality of our Goods by emailing us at: online@tasmanbutchers.com.au within three (3) days of receipt of the Goods to lodge your claim and advise us why you are not happy with the Goods. In order to properly assess your claim, please keep the Goods until we have performed our assessment. It will assist us in our assessment if you provide a photograph of the Goods and send the photographs through to our email.

We do not offer refunds for products if you simply change your mind.

At this stage you are not able to use a Gift card in our online shop, as we only accept Credit Card payments.
But all of our current 17 locations do accept these.
To learn more please click here

 

Pricing

Simply enter the advertised coupon code when submitting order.
These lines are only On Special Until advertised period.
Once passed this date, the product will return to the full price.


Yes, product pricing is the same whether you shop in store or online.

Advertised Catalogue Specials will be applicable to products ranged in our Online Shop. From time-to-time, there may be occasions where certain specials are particular to our store network, a single store or in our Online Shop. Details will be stated. 

 

Packaging

All our fresh meat products are freshly prepared and packed in cling-wrapped recyclable trays. Some products will arrive in either cryovac or vacuum seal packaging to extend the shelf life of these items, please refer to products information.

Your order will be packed into a Tasman Butchers carton (with Freezer Bricks) and transported in our refrigerated van to your front door.

 

General

Tasman Butchers Online and delivery service  is only applicable to retail customers' who buy regular, retail quantities. We only deliver to residential addresses. If you are interested in wholesale quantities, please contact you nearest Tasman Butchers store and discuss your requirements with the Store Manager. 

 

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